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SWIL, Hospital Management System, Pharma Software, Best Software Solution for Retail Shops, Management Information System, Multiple shops, Wholesale software, Cross software, Unisolve Software, Hospital Software, Software for Pharmacy
SWIL, Hospital Management System, Pharma Software, Best Software Solution for Retail Shops, Management Information System, Multiple shops, Wholesale software, Cross software, Unisolve Software, Hospital Software, Software for Pharmacy
FAQ

                                      software solutions for pharmaceutical wholesalers and retailers

                                                                                                
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Technical Guide  
 

General Frequently Asked Questions


1. Different billing rates are required. How can we set it ?

There are Six rates available called Sales Rate, Trade Rate, Institution Rate (User defined name), M. R. P., Net Rate and Purchase Rate. During Customer Entry we can specify the rate on which we want to raise Sales Invoice. All Six choices are available in Customer Master Information.

2. Discount is given after reducing purchase tax and/or excise duty. Can we calculate it automatically ?

Yes, there are three different systems for calculation of discount in sales bill. It can be given on trade rate, billing rate or after reducing purchase tax. Further reduction in discount can be done through discount master file. Refer next question for details about discount master file.

Trade rate is calculated as sales rate-taxes on purchase. e.g. product X is purchased after paying 4% C.S.T. and 6% R.S.T. is charged at the time of sales. Trade rate would be sales rate divided by 1.04. To calculate it automatically at the time of purchase bill entry, it should be set in Purchase Method. There is a question about calculation of rates, we may answer T or S as per needs.

To give discount on billing rate, set the option as B for discount calculation in System Constants Screen. To directly reduce purchase tax from discount, give the reduction percentage in purchase tax type master file. In this case, you don't need to take care of trade rate calculation. It could be a better option in most cases. The only thing is to create purchase tax types properly to take care of all combinations of purchase taxes.

3. Can we set discounts party wise and different in each company ?

Yes, certainly. There is an option Discount in System-Master Data sub-menu. Here you can set discounts for a party, a company or for a particular party & a particular company. If you leave group code and party code blank, discount is applicable for all parties in all companies. If you leave party code blank, discount is applicable for all parties for that company. If we leave company code blank, discount is applicable to all companies for that party. If give values in both columns, given discount is applicable for that party and only in that company.

Discount is specified as cash and credit discount. Cash discount is applicable only in case of cash bills and in the same way credit discount is applicable only in credit bills. There is one more column LessBy. Here a percentage can be defined to reduce the actual (net) discount in bill. It can be used to reduce excise duty or c.s.t. etc. before calculation of discount.

4. How to set auto calculation of free scheme and closing date for it. ?

There is an option Scheme in System-Master Data sub-menu. Here we can set free schemes for a product. Schemes can be defined for both sales and purchases. Scheme should be defined in minimum possible quantities. More than one scheme can also be defined. It will select larger scheme first and provide appropriate quantity as free in sales invoice. If no starting and closing dates are given for scheme, it will be applicable forever. If closing date is given, it will not give free quantity after this date. But we are free to change free qty. in sales invoice by editing free qty. column.

5. Can we change sales rate, free qty. & discount etc. in sales invoice. ?

Yes, actually editing in these columns is restricted by System Parameters in System Menu. To avail or restrict editing select this option and set the values appropriately for your purpose.

6. What is basis for auto selection of batch and how to change it ?

There is a question called stock basis in system constants screen. It provides two methods, One is on Expiry date and another is FIFO (First in First Out) basis. If you change it, you will need to run indexing from system menu.

In case you want to change a batch in sales invoice, move to batch column by pressing up arrow and change batch no. If you type a wrong batch no., a table showing all batches would appear on top of the screen and you can select a batch from this table. In case you want this batch table to appear every time, you can set edit batch no. as Y in system constants screen.

7. Can we adjust debit/credit notes in sales invoice ?

Yes, you have various options for this purpose. By pressing F5 you can directly make a debit/credit note in sales invoice at the time of preparing invoice. By pressing F6 you can adjust a pending debit/credit note in sales invoice by entering the debit/credit note no. These notes can be for Breakage/Expiry/Price difference and Sales Returns.

In case of Sales Invoice (Distribution), you can adjust debit/credit notes and advances etc. from accounts also. By pressing ENTER over adjustments in Sales invoice after entering all the items, you can see a list of pending transactions and adjust from that list. By pressing ENTER over payment details you can see whether the payment has been received.

8. Can we add a customer while making sales invoice ?

Yes, not only customer, but any master data can be added when the list for selection is appearing on the screen. Like while entering customer, there are two options either code or name. Whatever you feed, if it is not correct or not available, a list appears with a no. of options showing at the bottom line of screen. By looking at it you will be able to add new customer. For more details refer KEY CHART in the manual.

9. Can it provide list of short items in stock ?

Yes, while making bill if some product code is entered which is not in stock or which is short in stock, it automatically records that in short item list. You can see it later in the evening to find out which items were short in stock when the customer demanded.

10. Can we give company wise discount while making sales invoice ?

Yes, while making a bill, by pressing F4 you are able to see company wise break-up of total invoice. In case of distribution it is a group wise break-up. Here you can feed discount by pressing ENTER. It is automatically updated in product discount column in sales invoice. It is useful when discounts are given in a company only if sales for that company is more than a certain amount.

11. Can we see sales tax wise break-up while making sales invoice ?

Yes, while making sales invoice, by pressing F7, you are able to see break-up of sales as tax-free sales, taxpaid sales and taxable sales on different tax rates. It is useful when you want to adjust some credit note from taxable sales in sales invoice, by pressing F7, you can check whether sufficient amount is available or not for adjusting this credit note.

12. Can it calculate octroi in sales invoice ?

Yes, but for this purpose first you have to feed octroi rates in station master in System-Master Data Menu. Then you have to set each product as MRP inclusive or not, as octroi is applicable only in case of MRP inclusive products. If you have set all this, by pressing F8, octroi can be calculated automatically in sales invoice. It is applicable only for distribution sales invoice.

13. How to see detail of payments received or paid against bills ?

Accounts--->Statements---->Party Payment Performance

Select Purchase Invoice or Sales Invoice as Voucher Type.

14. How to see due purchase invoices ?

Accounts--->Reports----->Bill wise Outstanding

Select Purchase Invoice as Voucher Type

15. How to print customer Directory ?

System--->Master Data--->Customers

Press Alt-P to print the list schedule (A/c Group) wise/sales person wise or all.

16. R.S.T. prompt in System Constants

Main Menu--->System--->System Maintenance--> System Parameters

If it is not R.S.T., Please make it R.S.T. or L.S.T. whatever the case may be.

In case of Distribution, if Pack Slip Amt. or any other word is being printed in sales register in stead of R.S.T, it would be solved by making above correction.

17. How to see pending orders for single/common principal ?

Distribution (Sales)----> Pending Orders--> Different Option

18. How to cancel pending orders for single/common principal ?

Distribution (Sales)----> Pending Order--> Inquire Pending Order

Enter Qty. in Cancelled Qty. column by pressing F2 to cancel or recall pending order of a particular product.

19. Calculation of Sales Value in Different Reports ?

There are some variations in various sales quantities and values appearing in various reports. It can be explained as following :-

a. Always refer the value in sales register or general ledger for all your accounting purposes. It is always net sales value. Sales Return, Expiry/Breakage/Claim a/c may or may not be seperate.

b. Sales value in sales & stock statement may appear before discount or after discount depending upon the option selected at the time of printing it. There is a question : Calculate sales value after discount ? By answering Y you get net sales value i.e. after discount, and by answering N you get gross sales value i.e. before discount.

Adjustments for breakage/expiry/sales return etc. value is not deducted from this sales value. In case of purchase return/transfer out, if seperate columns are not printed, this value is added in sales value.

c. Can include or exclude free qty., MSR value, discount, tax in sales value in station wise/area wise/region wise sales reports, product wise/party wise/group wise sales reports etc.

d. Sales value in sales summary (Company wise sales) displays discount but does not take care for adjustments (breakage/expiry/price difference).

e. Sales value in MSR wise reports is generally before discount and in some cases sales return is also reduced from the sales value.

20. How to enter closing stock value in Balance sheet and Trading a/c ?

Create a schedule CLOSING STOCK by Accounts--->Master Data--->Schedules Option. Enter T in T/P/B option. It means this schedule belongs to Trading A/c.

Create one or more accounts of CLOSING STOCK by Accounts--->Master Data--->Accounts Option. Enter CLOSING STOCK in schedule name.

Go to Accounts--->System--->System Constants option and specify Closing Stock Schedule No. in question No. 15. ?

Now run Trading/P&L or Balance Sheet option in Accounts--->Statement menu. It will ask closing stock value

21. How to close Financial Year ?

Before Closing

1. On 31st March, complete all your billing, purchase entries and stock adjustments.

Release any batch which is hold.

2. Run Balance Validation in System Menu. Answer Y to Q.No. 4 (Validate Item Balances ?).

Check Stock and enter shortage and surplus if any.

3. Adjust all credit/debit notes. They are not carried forward in next year. To adjust them in next year, answer Y to posting into Accounts question.

Then select Close Financial Year Option from System Menu. Add a new company name by pressing Alt-A. The name will be same but add some . or * like character to distinguish the name. Then it will ask to press Enter to continue. Press Enter and wait.

The above process will transfer all the stock in next year. To transfer account balances, when you have completed entries in last year, run Accounts-->System-->Import Data--->Opening Balances option. It can be run any time when you complete the entries in last year books.

If you have maintained bill wise payment details, select Accounts--->System--->Import Data---->Op. Bal. (pending bills) option. It will transfer all due bills from last year. Select sales invoice, purchase invoice etc. and run it as many times as required. To make changes in this outstanding in current year, select Accounts-->Master Data-->Op.Bal.(Pending Bills) option. Here you can make changes in the last year pending bills detail. You can add,remove or change the entries but only before receiving payment against these bills.

22. Calculation of Stock Value in Different Reports ?

Stock value can be calculated on purchase rate/ sales rate or trader rate in different reports. In case of purchase rate, it is calculated by considering purchase rate, purchase tax, purchase discount and excise value in different reports. In some cases it is calculated without considering purchase discount and excise value.

USS--> Reports--> Stock Valuation should be used for this purpose.

In sales & stock statement, purchase rate-product discount+purchase tax.

In batch wise stock report, purchase rate.

In product wise stock report, purchase rate.

23. How to print some thing before or after the report e.g. in A/c Statement ?

By using header and footer files, you can print instructions on top and bottom of report. For this purpose first create two files one for header and another for footer through Accounts--->Facilities--->Edit File option. Then while printing, press F2 for options and specify header and footer filenames.

Now these files will be printed before and after the report. It is useful for a/c statement etc. For example you can write : -"Please find the following a./c statement in three copies and return after signing." in header file and "Yours Sincerely / ...... / For ....................." in footer file.

24. How to calculate effective date/due date in voucher entry ?

By specifying credit days in voucher type, you can calculate due date for sales invoice entry etc. It will ask for due date if credit days are specified in account also. For such accounts when other entries are made, it asks for effective date. By specifying effective date, adjustment can be made for clearing time of cheques/DD while receiving payment.

25. User defined multi-column day books in accounts ?

This is a powerful option available under daybooks option in Accounts--->Reports menu. Press Alt-A for new report or Alt-M for modifying existing one. By specifying M (Multi-column) in book type, you can use these reports.

Press Alt-A to add new reports, or Alt-M to modify existing report. It shows you one more screen after specifying Y to Accept Y/N prompt. Here you can specify various options in header and detail part. By using this option, you can prepare sales register, purchase register, exp. detail etc.

26. How to print selected pages of a report ?

While in print menu (Display on Screen --- Print on Printer --- Store in File), press F2 for Options. You will see a window with various options including starting page no., printing begins at and printing ends at. Specify 1 as starting page no., and desired page no. say 4 in Printing begins at ..... column. It is useful when due to power failure or some other reason, printing stops in middle of the report.

Sometimes you may need to print only particular page say page 34-35 of a particular 100 page report. Then specify 34 in Printing begins at column and 35 in Printing ends at column. Leave starting page no. as 1.

Now you may want to know what is use use of Starting Page No. column. It is used when you want to renumber the pages of a report. e.g. you have printed Cash Book for April which contains 50 pages. Now when you print cashbook for May, it again starts page no. from 1 only. To change this numbering and start it from page no. 51, you can specify Starting Page No. as 51. It will print the complete cash book for May with page nos. starting from 51.

27. When should I do indexing and which files ?

Whenever you face a problem for missing data or internal error or improper data in reports, run indexing from System Menu. If you are facing problem in accounts module, or internal error in some data entry screen, run indexing from Accounts--->System menu also.

When you run indexing from System menu, you may run indexing for selected files also. These files are product, batch, stock, CRDRHDR, CRDRDTL, CHLNHDR, CHLNDTL, but if problem is not solved, run indexing for all files.

When you run indexing from Accounts--->System menu, you may run indexing for GRLEDGER, ACCOUNT, SCHEDULE. But if problem is not solved, run indexing for all files.

28. When should I run balance validation ?

Whenever you face some problem in item balances, first of all check it through product query till current date. There are two columns for balances. One is product balance as on, and another is current balance. Balance as on column always gives you correct value or the value which you will get after running balance validation, if there is any difference in both columns, run balance validation either from this screen (By navigating with arrow keys you will find an option Correct Balances in new version US 9.2) or run Balance Validation from System menu. Specify question no. 4 Validate Item balances ? as Yes.

If the problem is not solved, i.e. there is difference between item balance and batch wise balance, then run balance validation with 1. Repost Cr. Notes ? 2. Check Batch nos. ? 3. Check Duplicate Batches ? questions as Yes. Now again see product query and if there is any difference in current balance and balance as on today's date column, again run balance validation with question no. 4 Validate Item Balances ? as Yes.

If there is difference in today's date balances and current balances even now, the only reason is that some entry has been made in a date after today's date. Check all entries after today's date through stock query. To rectify, open these documents and modify date. Even if date is correct, modifying these documents and saving again will solve the problem.

29. How to correct negative balances in batch table ?

After running above options, if there are negative balances in batch, and total balance of a product is OK, first note down a list of all batches having negative balance along with product code and qty and then do these two steps .

(a) Go to Adjustments menu, select Transfer Out option and transfer out the batches showing stock and which is not actual, enter qty. noted in above list. If required select more than one batch, with a total qty. noted in above list. Specify party as SELF. If not in account list, add new party by this code, name and specify schedule as customers (Sundry Debtors).

(b) Now select Transfer In option and transfer in the batches showing negative stock with the same qty. noted earlier. Now the stock of these batches will be zero and they will disappear from stock list. Total balance of the product should not change by this exercise.

30. How to correct batch wise balances ?

Sometimes, total stock of a product is correct where as batch wise balances are not proper. In this situation, you can transfer out the batches having stock more than actual and transfer in the batches having stock less than actual. See above question for more explanation.

31. When should I run balance validation in Accounts Menu ?

If the current balance shown in account differs from the balance shown in a/c statement, or there is difference in trial balance it may be corrected by running balance validation from Accounts--->System menu. Answer first question as Y and second as N to solve this problem.

If balance validation says balances are OK, and the problem is not solved, there must be some entry in accounts after current date. To check these entries run Inquire transactions option from Accounts--->Statement menu and specify current date in Date>= column. If it shows any entries after current date, go to these vouchers and modify them to solve the problem.

Sometimes, balance validation says, Difference in Opening Balance Rs. .........., it means there is difference in opening trial balance. Either all balances were not entered or balances were wrong. To check print trial balance of a day before starting date i.e. last year's final date. Then match these balances with last year's trial balance or balance sheet, you will find the mistakes.

Sometimes, balance validation says, voucher no., so and so is unbalanced by this much amount. To solve this problem note down the voucher no, date and amount and modify these vouchers and check the entries. You will find some difference, correct it.

In some cases, it shows you six digit voucher nos., which actually represent a date i.e. 960401 for 1st Apr. 96. These vouchers represent sales invoices for this date. This is a problem in software, which creates difference in amount which is posted and which was actually in bill. This difference is generally by one paise and in case of rounding off, by one rupee. When rounding off option is on, modify the bill and increase it by one paise by making some change in discount etc. Then run posting again for this date, it will solve the problem. When rounding off option is off, it is a little bit difficult to rectify this problem, but by making some change in discount and running posting again, you will be able to do it. We have solved this problem in new version and you will not face it any more after this month.

32. Bill is displayed in a/c statement but not in statement (reminder) or bill wise outstanding ?

You may check by running party payment performance as explained above in Q. No. 1 when the payment was received for this bill and then rectify that particular receipt/payment voucher if not OK. If the problem is not solved this way, run balance validation from Account--->System Menu and specify first question as N and second question Repost Adjustments & Links as Y. It will solve your problem. Please always check your complete outstanding after running this option, and make corrections if required.

33. How to set zero tear off in my printer ?

This facility means that a bill comes up after printing and you can cut it without touching your printer knob. To print next bill, it automatically goes backward. If your printer is already working perfectly do not make any changes on the basis of this explanation. This feature differs from printer to printer but some general guidelines are as follows :-

(a) For TVSE MSP printers set page length 12 inches, set zero tear OFF, set skip over perforation off and IBM mode in your printer settings. Set Zero Tear option as Y in System menu and no. of lines to move forward as 9. Set dip switches as given in the Set Zero Tear option. Answer Y to question Is MSP Printer used in IBM Mode ? in Accounts--->System Constants option.

(b) For other printers and TVSE MSP printers which are set by menu commands, set dip switches if specified in Set Zero Tear option in system menu. Otherwise if supported on the printer :-

(i) Set page length as 6 inches

(ii) Set zero tear ON

(iii) Set Skip over perforation OFF

(iv) Set Epson mode

Some printers may need change in invoice format file also. You may please contact us for any help required for this purpose. Please note down your printer settings and settings in Accounts--System constants and attach current printout with it.

34. How the various rates are used in this system ?

There are three billing rates in this system. By specifying customer category as S or R, you can bill him on sales rate, by specifying customer category as I, you can bill him on Inst. Rate and by specifying customer category as C, you can bill him on M.R.P. Customer category (I) is useful for billing to stockists and retailers in the same company at two different rates. It is used for hospitals and government institutions also if the billing rate is different for them.

Trade rate is not used for billing purpose in this system. It is generally company rate without taxes. you can use it for stock valuation if required.

If Q.No. 2 (Is MSR Rate used) in system constants is Y, you find one more rate in product information MSR Rate, which is useful only for distribution. It is the rate on which company provides commission to Sales Representatives but this rate remains constant throughout the year, and you can't change it.

Purchase rate is the rate at which company bills to you. It is not net rate. Net rate can be calculated after reducing discount and adding excise and taxes. At present you have no option to print net rate in this system.

35. How to view cash bills for a customer ?

Select customer query from Reports Menu. Specify the customer name and dates. By pressing down arrow, you can come to total sales value. Press Enter to see all cash and credit bills.

36. How to print outstandings for 7 days, 10 days etc. ?

To print outstanding for 7,10 days, select Accounts--->Reports--->Ageing Analysis option. Select ageing analysis and change days 0,30,60,90,120 to 7,14,21,28,30. You will see the outstanding balances on the basis of weeks or select as per your desire.

37. How to calculate interest for deposits or loans ?

To calculate interest select Accounts--->Transactions---->Interest Calculation option. Press Alt-A to add and specify date, a/c name and interest rates. You will see a rough estimate of interest immediately. Now you can make changes in effective dates and amounts as well as interest rates for particular entries. You can add more entries also. By making proper changes, you can calculate interest for bank also.

38. How to take print-out of product query or report for D.I. purpose ?

Select Product Query option from Reports menu. By pressing Down Arrow you will move to print option, select Detailed to print out the report for D. I. purpose. You can change heading of the report by pressing F2 in print menu.

 

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