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SWIL, Hospital Management System, Pharma Software, Best Software Solution for Retail Shops, Management Information System, Multiple shops, Wholesale software, Cross software, Unisolve Software, Hospital Software, Software for Pharmacy
Tecnical Guide (FAQ)

                                      

                                                                                                
Printing Problems Problems In Running Program
Security Problems Problem In Discount
Problems In Configuration Setting Problems In Stock
Problem In Vat Forms Problems In Accounts
General Problems Showing Errors
System Requirement Problem in Backup
Problem of Data Corruption  
 

Printing Problems:


1.
How to Export or Import File?
2.
Print Selected Pages of a Report.
3.
Reduce Time in printing.
4.
Showing Error Substr in case of printing any report.
5.
Set Zero Tear (Printer).
6.
How to Print Voucher Sequence No. in Account Statement/Books?
7.
USB to Parallel printer Port.
9.
Compress Printing continued in Invoice format.
10.
Dos base printing not accepting in network on XP machine.
11.
Import format files in new version US 6.2 or later version.

Indexing.
 
Q1.
How to Export or Import File?
   
A1.
Topic How to Export or Import Format File
Package/Version US
Reason (i) Edit format files in windows format editor option
Solution If you want to Export Or Import Format file then follow these commands:
For Export Format File:-
Select System->Master Data->Format Description.
Now Select your Format File and click on Export option.
Select Path (Where you are exporting file) in Export Path
field.
Write File Name in File Name field. (If you want to
export a text file then
Write only File Name.)
Click on OK Button.
For Import Format File:-
Select System->Master Data->Format Description.
Now Click on Import Option.
Select Path or Write Path (Where you have the file) in
Import From field.
Select a file from Format File list in Import As field.
Select DOS (If you are trying to import Dos format in
Windows version) or Windows in Import From field.
Click on Ok Button.
After this process check the printouts.
Memo  
   
Q2. Print Selected Pages of a Report.
   
A2.
Topic Print Selected Pages of a Report
Package/Version US
Reason (i) Printer stopped in between while printing a report.
Solution (Dos) If the printing stops in between due to power failure or some other reason,
and you want to print selected pages in the report or print remaining
pages then follow these instructions: -
In DOS Version: -
When you give print command and the display is on the screen,
print etc. then press F2 Key.
You will see a window with various options.
Specify 1 in Start Page numbering from and specify page no.,
which you want to print.
Press enter and come on to Print.
Solution(Win) Windows Version: -
When you give Print command, click on Option Button.
You will see a window with various options.
Specify 1 in Start Page numbering from and specify page no.,
which you want to print.
Now click on Ok Button and give Print.

Remark: This command does not work on invoice format printing. If It is to
be used “Start page numbering from …” option in case of “Cash Book”
Continued printing.
Memo  
   
Q3. Reduce Time in printing..
   
A3.
Topic Reduce Time in printing on windows xp
Package/Version US
Reason (i) To reduce time in printing in XP Machine for Dos/Windows
Version
Solution Click On Start -> Run -> Regedit (Type and press Enter key) ->
HKey_Local_Machine-> System-> Current Control Setting-> Control-
> Wow option
After selection of above option system showing LPT_Timeout setting on
right side of windows on the screen, select LPT_Timeout and press
ENTER or double click on LPT_Timeout. Please specify 1 instead of 15
in VALUE DATA.
After this process check you’re printing.
Remarks: This command is given on working node, If this command is
executed and problem is not solved then refer script “Dos base printing
not accepted”
Memo
   
Q4. Showing Error Substr in case of printing any report.
   
A4.
Topic Showing Error Substr in case of printing any report
Package/Version Dos US 6.2
Reason (i) Computer name length is grater than 5.
Solution ICheck computer name it should be less then six character.
Define computer name as COMP1 or C1 or NODE1.
Memo  
   
Q5. Set Zero Tear (Printer).
   
A5.
Topic Set Zero Tear (Printer)
Package/Version US
Reason Tear the bill without touching the printer knob.
Solution
System -> System Maintenance -> Set Zero Tear
Purpose: Tear the bill without touching the printer knob.
Zero Tear means that a bill comes up after printing and you can cut it
without touching your printer knob. To print next bill, it automatically goes
backward. If your printer is working perfectly do not make any changes on
the basis of this explanation. This feature differs from printer to printer but
some general guidelines are as follows –
For TVSE MSP printers set page length 12 inches, set zero tear OFF, set
skip over perforation off and IBM mode in your printer settings. Set Zero
Tear option as Y in system Menu and no. of lines to move forward as 9. Set
dip switches as given in the Set Zero tear option. Answer Y to Question “Is
MSP Printer used in IBM Mode” in Accounts -> System Parameters option.
For other Printers and TVSE MSP printers that are set by menu commands,
set dip switches if specified in Set Zero Tear option in system menu.
Otherwise if supported on the printer –
Define the “Set zero tear” is “N” in our software.
And set the printer setting as follow:
LPI (Line per Inch) – 6
Font – “Draft”
Set page length as 3/4/6/12 inches – Select as per format size 4/6/12.
Set Tear off – “On”
Set Skip Over Perforation – “Off”
Set mode – “Epson”
After setting in printer menu, set the stationary in tractor on printer and set
it in first point of head using LF button. Print the invoice format and stop,
now use micro setting for setting Top of Page and switch off the printer to
save the printer setting.
To check printer setting is proper again load the stationary, stationary will
automatically move on first point of printer head. Print the invoice format,
and the stationary will automatically move too top printer cutter.
Now a day all printers including TVSE printer are set for tear off in
printer menu with these setting.
Note:- It works in DOS based printing. (Use Dot Matrix Printer Efficiently)
 
 
Memo  
   
Q6. How to Print Voucher Sequence No. in Account Statement/Books?
   
A6.
Topic How to Print Voucher Sequence No. in Account Statement/Books
Package/Version US
Reason (i) How to Print Voucher Sequence No. in Account Statement/Books
Solution Please follow these steps:
DOS Version
Accounts->System->-System Parameters->
Option No. 17: Print Voucher Seq. No. in books “Y” to Print
“N” not Print
Windows Version
Accounts->Print Voucher Seq. No. in books Print
Not Print
Memo  
   
Q7. USB to Parallel printer Port.
   
A7.
Topic USB to Parallel printer Port or USB to USB printer port
Package/Version Dos US 6.2
Reason Dos printing not supported by USB to Parallel Printing. Or
USB to USB printing.
Solution Please share your printer and note down the printer share
name.
Go to Control Panel and select" Add New Hardware" ->
Next -> Select "Yes I have already connect the hardware"
-> Next -> "USB Port Printing Support Add a new
hardware device" -> Next -> "What do you want the
Wizard to do? " -> "Install the hardware that I manually
select from a list (Advance)" -> Next -> "Network
Adapters "->Next -> select "Microsoft" under Manufacture
list and select "Microsoft Loop back Adapter" under
Network Adapter then select Next -> "Hardware to Install"
-> Next -> Finished.
Go to System Constants->Printer and define Printer Port
Name as USB001 or USB002 etc. You can check it by
clicking the printer on control panel and checking the port tab
in printer properties.
Capture the printer port on LPT for using following commands
C:\>NET USE LPT1 \\Comptername\Printersharename
Note:- You may need to delete earlier commands by typing:
NET USE LPT1 /DELETE
Memo  
   
Q9. Compress Printing continued in Invoice format.
   
A9.
Topic Compress Printing continued in Invoice format
Package/Version Dos/Win - US 6.2
Reason Printer not converted Compress print on normal Printing.
Solution To use this option press Shift + F4 key in entry screen of sales invoice. After this it will show a new window and list of companies,
which are used in sales invoice.
Dos Version: -
Come on Accounts-> System->System Parameters
Specify “N” in Qs. No. 5. “Is MSP Printer used in IBM
Mode”.
Specify “Y” on Qs. No. 7. “Use Master command for
Compress”.
And save this screen with “FASC” password.
Windows Version:-
Come on Accounts-> System->System Parameters
Select Printer Menu
Click on “Use Master Command for compress” option.
Uncheck on “Is MSP Printer used in IBM Mode” option.
And save this screen with “FASC” password.
Memo This problem is check with return goods in Sales invoice.
   
Q10. Dos base printing not accepting in network on XP machine.
   
A10.
Topic Dos base printing not accepting in network on XP machine
Package/Version Dos/Win – US/CS
Reason Printer not capturing properly for dos base printing.
Solution Come on C: prompt.
Give the following commands
NET USE LPT1 \\Computername\Printername
Computer name: Where Printer is installed.
Printer name : Network printer sharing name.
No error should be displayed in that case. If error is displayed
then try again this command after checking proper computer
name and printer’s name.
   
Memo 1. This command is given on working node. Not required where
printer is attached.
2. Check dos base printing from C: prompt using Dir > Prn
command if it’s successfully working then check in US/CS
program.
3. Check the script for USB to USB or USB to Parallel port
printing, if required.
   
Q11. Import format files in new version US 6.2 or later version.
   
A11.
Topic Import format files in new version US 6.2 or later version
Package/Version US Win
Reason Use format editor for editing format files
Solution Windows Version:-Select System -> Facilities -> Import Format
Specify the path of file when it is exist in “Import From”
option.
Eg: C:\US\D0106\CINWPLN.DBF
Select or Add Invoice description IN “Import As” option.
Select Dos/Window option as per requirement.
Click on “Ok” button.
Reason (i) Old versions format not working.
Solution Windows Version:-Select System -> Facilities -> Import Format
Specify the path of file when it is exist in “Import From”
option.
Eg: C:\US\D0106\CINWPLN.DBF
Select or Add Invoice description IN “Import As” option.
Select Dos/Window option as per requirement.
Click on “Ok” button.
   
Memo You can also use direct add using Alt_A option on invoice format
browser, define old format name in description to import the same.
   
 
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