In view of launching of new products and to improve clients services the company has entrusted customer care work to Bhiwal Infotech Pvt. Ltd. from 1st April, 2008. Bhiwal Infotech Pvt. Ltd. will provide services to all licensed clients of Unisolve, Cross, SWIL-HMS & RetailGraph and will also provide necessary support to channel partners.

We would like to assure you that almost all problems in CROSS/UNISOLVE can be solved over phone/email/courier. You must take the backup of your data before making any changes or visit of service executive so that data can be restored in case of any problem.

If you want personal visit, please call our dealer or our office at 0141-2577605 (5 Lines). Please remember that the problem may or may not be solved fully in a particular visit. Personal visits will be possible only when the person is available. BIPL is not able to guarantee the time required for visit and the quality of the visiting executive. Mostly visits are to be done by the dealer/distributor staff. In case you don’t get support from dealer/distributor, you may communicate us through email at support@swindia.com.

We do not provide customized changes in our products. Based on customer feedback we keep on improving the products. If you need any specific upgrade or report, you may get the same on payment, which is usually in range of Rs.3000-Rs. 5000 per report. Such changes may be delivered within a month.

Invoice format can be changed by client/dealer/business executive and if you want it to be done by BIPL customer care then please note down your desired changes and send the same by courier or email. Changed format will be sent back to you along with current version of the product & you may load it yourself. Please note that it is chargeable.

We do not provide any data entry support. If any dealer/business executive has done any deal with you for the same, he may charge for the same and SWIL or BIPL is not liable for the same.

Some master databases are provided in Installation CD by SWIL with the product but please check them for accuracy. SWIL or BIPL is not liable for any errors in them and they are not part of standard product.

Software provides many more features and you may learn them by practice. SWIL provides only operational training and comprehensive understanding can be achieved by practice and studying online help and knowledge base at www.swindia.com.

Windows version of CROSS & UNISOLVE is having more features than DOS version and both versions are compatible only at database level. If you use windows version for its advanced features, you may need to do indexing. Features will never be same in both versions and please use windows version to get benefit of advanced features.

SWIL-HMS & RetailGraph needs SQL Server. For small data SQL Express can be used. If required you need to purchase SQL Server License separately.