Some companies keep customers in the dark about additional fees, causing dissatisfaction when hidden charges are revealed after the software purchase, breaking trust and customer relations.
Lack of accurate information about software upgrades can lead to confusion and mistrust. Companies should provide clear details about version upgrades to maintain customer confidence.
Selling customer data without consent is unethical and can result in significant business losses. It breaches trust and confidentiality, potentially allowing competitors to access sensitive information.
Engaging in negative marketing tactics, spreading false or inaccurate information about competitors, damages the industry's reputation and erodes trust among customers.