Version support
ARC, upgrade requirements, and supported operating systems.
Support is provided only for current version of software products from SWIL. Support for any particular version is available for two years from release date of that particular version, then version upgrade must be done by client to get any support. Support is available only to those clients who have paid ARC (Annual Renewal Cost) for current year or have purchased software within last 360 days. Software is supported only on operating system for it is specified and the operating system version must be supported version from OS vendor.
Supported products
Version lines currently referenced for Unisolve and SwilERP.
- Unisolve
Unisolve (Software Solution for Wholesalers & Distributors): Versions- US 16.2(Mar 19), US 16.3(Mar 20)
- SwilERP
SwilERP (Desktop & Cloud ERP for Retail, Distribution & Chain Store): Versions- CS 16.2(Mar 19), CS 16.3(Mar 20)
For support channels, backups, and service expectations, see the Support & obsolescence policy.