−80%
Warranty disputes
Serial on invoice
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Consumer electronicsPune
IMEI and serial-aware billing reduced warranty arguments and made exchanges auditable from sale to service partner.
Representative composite for marketing; outcomes depend on scope, discipline, and partner execution.
Consumer electronics
Outcomes
−80%
Warranty disputes
Serial on invoice
48 hrs
Returns cycle
RMA to credit note
+18%
Attach rate
Accessories at billing
Before & after
High-value SKUs with manufacturer warranties created disputes when serials were not captured consistently at sale.
SwilERP serial/IMEI tracking on GRN, sale, and service return with prompts so staff cannot close a ticket without linkage.
Full narrative
Digital Bazaar sells phones, laptops, and accessories. Every disputed exchange used to cost senior staff time: find the old bill, match the box, argue with the customer.
Mandatory serial capture at billing—paired with purchase history on screen—turned most conversations into a thirty-second lookup. Finance sees which supplier batch drove returns, so purchasing negotiates better, not just faster.
Accessory attach improved because the POS suggests compatible add-ons when the primary SKU is scanned.
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