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SwilERPRetailSerial trackingWarranty

Digital Bazaar: electronics retail with traceable serials

Consumer electronicsPune

IMEI and serial-aware billing reduced warranty arguments and made exchanges auditable from sale to service partner.

Representative composite for marketing; outcomes depend on scope, discipline, and partner execution.

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Consumer electronics

Outcomes

What changed

  • −80%

    Warranty disputes

    Serial on invoice

  • 48 hrs

    Returns cycle

    RMA to credit note

  • +18%

    Attach rate

    Accessories at billing

Before & after

Challenge & solution

Challenge

High-value SKUs with manufacturer warranties created disputes when serials were not captured consistently at sale.

Solution

SwilERP serial/IMEI tracking on GRN, sale, and service return with prompts so staff cannot close a ticket without linkage.

Full narrative

The full story

Digital Bazaar sells phones, laptops, and accessories. Every disputed exchange used to cost senior staff time: find the old bill, match the box, argue with the customer.

Mandatory serial capture at billing—paired with purchase history on screen—turned most conversations into a thirty-second lookup. Finance sees which supplier batch drove returns, so purchasing negotiates better, not just faster.

Accessory attach improved because the POS suggests compatible add-ons when the primary SKU is scanned.

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