12
Stores
Standard operating playbook
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Pharmacy chainDelhi NCR
A growing pharmacy chain needed cloud-ready access for owners and stricter audit trails without adding headcount at every store.
Representative composite for marketing; outcomes depend on scope, discipline, and partner execution.
Pharmacy chain
Outcomes
12
Stores
Standard operating playbook
−70%
Audit prep
Hours per quarter
Same day
Inter-store transfer
Digital STN workflow
Before & after
Owners could not visit every store weekly; local managers needed autonomy but finance needed immutable trails for purchases and adjustments.
SwilERP Cloud with role-based access, centralized item and scheme updates, and transfer workflows that post to stock the same day.
Full narrative
Metro Chemists added stores in two states within eighteen months. Each new opening meant another set of price lists, another WhatsApp group for stock requests, and another person to train on "how we really do returns here."
Cloud deployment let HO push master changes once. Store managers raise transfers digitally; HO approves exceptions instead of re-keying everything. GST and purchase registers stay aligned for statutory review.
Audit preparation shrank from a multi-day scramble to a checklist the team now runs monthly.
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