Support Policy

SWIL Suppport Policy

All supports for our RETAILGRAPH, UNISOLVE & CROSS products are available online over telephone & e-mail during business hours to all the clients. Clients have to maintain the backup of all the data while taking online support from us so clients do not face the situation of data lost, in case of any Mis-happening.

Personal visits at clients door are available through our dealers of the respective areas. Therefore, if the need arises then the dealer should be called for a personal visit who in turn will respond to attend the same subject to the availability of manpower. It must be understood that problems/s are not sorted out in a single visit but may require the next visit/s also as the same is depends upon various factors like nature of problems or quality of hardware being used or the ability of the user and visiting support executive. However, clients are free to contact us in case the client does not get proper response from dealer.

Improvement and to make its users friendly is a routine affair for our products. Therefore, we do not provide a facility for customized changes in the products. However, specific reports requirement or upgrade can be entertained by us but on a chargeability basis only. Guidance and support are always extended by our support staff/dealers for changes in INVOICE formats but the specific requirement for getting it done from us only, will attract charges and has to be paid in advance. Such change in invoice formats can be delivered with the current version and has to be installed/loaded by the user himself.

The company does not have the facility to provide data entry for clients. However, the request can be entertained by the dealers/resellers on chargeability basis but the company is not responsible for any such dealing.

Master database provided in Installation soft copy (CD) of software need to be checked at clients level as if such data are not part of standard product. The company does not take any responsibility for such data.

Company or dealer/support staff provides operational training to users but its optimum uses can only be enjoyed by practice and studying online help and knowledge base at our website www.swindia.com. WINDOWS version of our products has excellent features and very use full for the client's business as compared to the DOS version of our products. Both the versions are compatible only at the database level. Features of both the version are not the same and indexing is required for advanced features of the WINDOWS version. Therefore we suggest to use the WINDOWS version of our products to get benefits of advance features.

Our latest product RETAILGRAPH requires SQL Server. But SQL Express can be used for small data.

Proper and sufficient data backup is essential as data can be lost for any reason like virus or hardware problems or malfunctioning of software┬Ł hence company will neither be responsible nor liable for any loss caused to our software user. Clients can seek our assistance in case of requirements.