Support Policy

RetailGraph Introduction1

All supports for our RETAILGRAPH, UNISOLVE & CROSS products are available online over telephone & e-mail during business hours to all the clients. Clients has to maintain the backup of all the data while taking on line support from us so clients does not face the situation of data lost, in case of any Mis-happening.

Personal visits at clients door is available through our dealers of the respective areas. Therefore, if need arises then dealer should be called for personal visit who in turn will response to attend the same subject to availability of manpower . It must be understood that problem/s are not sorted out in a single visit but may require next visit/s also as the same is depend upon various factors like nature of problems or quality of hardware being used or ability of user and visiting support executive. However clients are free to contact us in case client does not get proper response from dealer.

Improvement and to make it users friendly is routine affair for our products. Therefore, we do not provide facility for customized changes in the products. However , specific reports requirement or upgrade can be entertained by us but on chargeability basis only . Guidance and support is always extended by our support staff/dealers for changes in INVOICE formats but specific requirement for getting it done from us only , will attract charges and has to be paid in advance. Such change in invoice formats can be delivered with current version and has to be installed/loaded by the user himself.

Company does not have facility to provide data entry for clients. How ever request can be entertained by the dealers/resellers on chargeability basis but company is not responsible for any such dealing.

Master data base provided in Installation soft copy (CD) of software need to be checked at clients level as if such data are not part of standard product. Company does not take any responsibility for such data.

Company or dealer/support staff provides operational training to users but its optimum uses can only be enjoyed by practice and studying on line help and knowledge base at our website www.swindia.com . WINDOWS version of our products has excellent features and very use full for clients business as compare to DOS version of our products. Both the versions are compatible only at data base level. Features of both the version are not the same and indexing is required for advance features of WINDOWS version. Therefore we suggest to use the WINDOWS version of our products to get benefits of advance features.

Our latest product RETAILGRAPH requires SQL Server . But SQL Express can be used for small data.

Proper and sufficient data backup is essential as data can be lost for any reasons like virus or hardware problems or malfunctioning of software hence company will neither be responsible nor liable for any loss caused to our software user. Clients can seek our assistance in case of requirements.