−25%
Wastage
Bake-to-sell alignment
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Bakery & caféChandigarh
A bakery chain linked café POS, pre-orders, and central kitchen production so popular SKUs rarely stock out before noon.
Representative composite for marketing; outcomes depend on scope, discipline, and partner execution.
Bakery & café
Outcomes
−25%
Wastage
Bake-to-sell alignment
Integrated
Online orders
Same stock as counter
+40%
Pre-order pickup
Share of peak revenue
“Customers stopped hearing 'actually we are out' for items they saw online. That alone paid for the integration work.”
Before & after
Cafés sold out of hero SKUs by midday while the central kitchen over-produced others; online channels used ad-hoc stock flags.
SwilERP production and inventory with SwilMart for pre-order slots—one stock truth for counter, delivery, and pick-up.
Full narrative
Craft Bakery runs a central kitchen feeding several cafés. WhatsApp pre-orders were manually deducted from "whatever we think is left."
Production batches now follow consolidated demand from POS and web. Pre-order windows cap SKU availability honestly, which increased trust and repeat orders.
Wastage fell because the night bake matches next-day demand instead of a fixed tray count.
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